A practical example, an employee of a arts and music school experienced that she was not accepted by the new manager. In her experience, the new manager had it in for her. After a meeting with the internal confidential advisor, the employee went to H.R. went to complain about her experiences. The employee was so upset that she almost called in sick. Human Resources suggested entering into a discussion with the manager with the support of a mediator. In the conversation with the mediator the manager indicated that he was very satisfied with the employee and therefore asked more of her because he felt he could rely on her. Two completely different experiences… The conversation was able to solve lingering issues and prevent escalation by making some clear agreements.