Confidential advisor | Moitshepi
If you are dealing with undesirable behaviour, you can ask for support of the internal or external confidential advisor. He or she is there to support you. Someone you can talk to and tell your story to in confidence. Someone who listens without judgement but is only there to support you. The confidential counselor is there to guide you through the different options and they are besides you every step of the way. Together we will make a plan and the confidential adviser is there to help you zoom out above the emotions and look at the facts so that we can sketch different scenarios to arrive at a good solution.
The role of a confidantial counselor
The Ministry of Social Affairs and Employment has made a short animation to explain what a confidential advisor does. The animation is in only available in dutch unfortunately.
Make an appointment to see how we can assist your organization
Confidential advisor Moitshepi
A Confidential advisor or counselor (Moitshepi in Sesotho) is there to support you if you are dealing with inappropriate behavior in the workplace. There are different forms of unwanted behaviour. Think of bullying, discrimination and racism or (sexual) intimidation and aggression. A safe and harmonious working climate is important for every employee and as an employer you are obliged to protect employees against psychosocial workload.
If you are dealing with undesirable behaviour, you can ask for support of the internal or external confidential advisor. He or she is there to support you. Someone you can talk to and tell your story to in confidence. Someone who listens without judgement but is only there to support you. The confidential counselor is there to guide you through the different options and they are besides you every step of the way. Together we will make a plan and the confidential adviser is there to help you zoom out above the emotions and look at the facts so that we can sketch different scenarios to arrive at a good solution.
The role of a confidantial counselor
The Ministry of Social Affairs and Employment has made a short animation to explain what a confidential advisor does. The animation is in only available in dutch unfortunately.
What does a confidential advisor do
Guidance & Support
As an employee, you can contact the confidential advisor if you are confronted with undesirable behavior or integrity violations. When you are dealing with inappropriate behavior such as bullying, discrimination, intimidation or aggression, this can have major consequences. As a confidential advisor, we provide support first of all by listening to your story, we will go over the different scenarios on adressing the issue but it is up to the complaintant to decide, we are only there as a support to adress the issue. This can be done, for example, by starting a conversation together to address this behavior. We provide advice on the various options and guide you through this process. We use a de-escalation ladder for this. We prefer to see that de-escalation takes place and that we continue to talk and that we prevent a formal procedure. If it is necessary to start a formal procedure, we will support you in this as well.
Educate & Inform
When it comes to good and effective policy to adress transgressive behavior, prevention is often more effective than a cure. Effective policy and education can play a major role in this. Moitshepi confidencce work is happy to support your organization with advice and education. We can also assist by helping to draw up good policy specified for your specific organization. In the case there is a necessity that an employee seeks the support of a confidential adviser, it is important that employees know where to go. Who is the confidential adviser within the organization and who has been appointed as the external confidential adviser? To increase the visibility of the confidential advisor, we provide presentations and information about undesirable behavior in the workplace.
Advise
One of the tasks of a confidential adviser is to advise management and the board with regard to undesirable behaviour. Every year, the (external) confidential adviser draws up a report in which we look at whether there are, for example, certain trends and tendencies in the reports received that year. We then provide advice on this to management and the board. We can also do a Risk Inventory & Evaluation (RI&E). A safe working climate is important for everyone and the confidential adviser can play a role in analyzing risks. This often also gives us an idea of the work culture. Employee surveys can also help to paint a picture of social safety in the workplace.
Why you should consider appointing an external confidential advisor of Moitshepi
If an employee is confronted with transgressive behaviour, the threshold for reporting it to the internal confidential adviser is sometimes quite high. Sometimes the internal confidential adviser works together with the person against whom the report is made. There may be various interests that mean that the reporter does not feel completely safe to tell the story.
Why appointing an external confidant of Moitshepi is a good idea
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Appointing an external confidential adviser can increase the feeling of security to be able to address undesirable behaviour.
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An external confidential adviser is completely neutral in the situation and has no connection or interest yo the organization. We are independent and have a protection of confidentiality and are therefore a safe space.
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Prevention is the keyword, good education and information can prevent a lot of problems and Moitshepi likes to play a part to contribute to that.
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The external confidential adviser supports and can bring peace in a challenging situation to prevent escalation.
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As an organization you show that you take psychosocial workload seriously.
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Response to a report within 24 hours
It is Moitshepi’s strength to support and create peace in challenging situations, to assist the person who is struggling with unwanted behavior and do so independently. We bring a lot of experience to the table when it comes to cases concerning undesirable behaviour.
Why you should consider appointing an external confidential advisor of Moitshepi
If an employee is confronted with transgressive behaviour, the threshold for reporting it to the internal confidential adviser is sometimes quite high. Sometimes the internal confidential adviser works together with the person against whom the report is made. There may be various interests that mean that the reporter does not feel completely safe to tell the story.
Why appointing an external confidant of Moitshepi is a good idea
-
Appointing an external confidential adviser can increase the feeling of security to be able to address undesirable behaviour.
-
An external confidential adviser is completely neutral in the situation and has no connection or interest yo the organization. We are independent and have a protection of confidentiality and are therefore a safe space.
-
Prevention is the keyword, good education and information can prevent a lot of problems and Moitshepi likes to play a part to contribute to that.
-
The external confidential adviser supports and can bring peace in a challenging situation to prevent escalation.
-
As an organization you show that you take psychosocial workload seriously.
-
Response to a report within 24 hours
It is Moitshepi’s strength to support and create peace in challenging situations, to assist the person who is struggling with unwanted behavior and do so independently. We bring a lot of experience to the table when it comes to cases concerning undesirable behaviour.
I am interested but what is the next step?
The first step in entering into a possible partnership is getting to know each other. We would like to get to your wishes and undertand the structure of your organization. After you have some more insight into what we can dor for your organization you can appoint us as your confidential advisor. By doing so you enter into a partnership with Moitshepi confidential work, we will set up a contract and this describes what you can expect from us and what we expect from you.
In order to provide the organization with the best possible service, it is important that we are transparent about expectations. Moitshepi would like to work with you and in order to do this as well as possible, it is important that there is a policy on undesirable behavior or that you are willing to draw one up. Of course we can support you in this.
If you appoint Moitshepi as your external confidant, we will introduce ourselves to the employees through a short presentation. Here we explain what a confidential counselor does and what undesirable behavior is and how to deal with it. In the presentation we also explain how employees can reach us if necessary.
The costs
We want to make an external confidential adviser accessible to every organization. That is why we offer various forms of collaboration that are appropriate to the size of the organization.
For small companies, appointing an external confidential advisor initially costs nothing. Only when a report comes in and we assist the reporter will we charge you the agreed hourly rate. The introduction and the presentation are free of charge. In this way, an external confidential adviser is also available to small entrepreneurs and you do not run a financial risk.
For organizations that are somewhat larger, we also offer the option of taking out a confidential work subscription. There are a number of advantages to a subscription.
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Fixed external confidential advisor
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Screening of the current policy regarding inappropriate behaviour
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Screening and appropriate advice regarding integrity
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Fixed number of hours per year for confidential work
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Annual reporting and early identification of reporting trends
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Interactive workshop “desired behaviour” for employees
We offer different subscriptions depending on the size of the organization and the need. We are happy to make a proposal for a subscription that suits you and your organization. In addition to a subscription for an external confidential advisor & integrity officer, you can also opt for an additional subscription with, for example, a complaints procedure and complaints committee.
If you want to use our other services, we will send you a quote so that you know exactly where you stand in advance.
I am interested but what is the next step?
The first step in entering into a possible partnership is getting to know each other. We would like to get to your wishes and undertand the structure of your organization. After you have some more insight into what we can dor for your organization you can appoint us as your confidential advisor. By doing so you enter into a partnership with Moitshepi confidential work, we will set up a contract and this describes what you can expect from us and what we expect from you.
In order to provide the organization with the best possible service, it is important that we are transparent about expectations. Moitshepi would like to work with you and in order to do this as well as possible, it is important that there is a policy on undesirable behavior or that you are willing to draw one up. Of course we can support you in this.
If you appoint Moitshepi as your external confidant, we will introduce ourselves to the employees through a short presentation. Here we explain what a confidential counselor does and what undesirable behavior is and how to deal with it. In the presentation we also explain how employees can reach us if necessary.
The costs
We want to make an external confidential adviser accessible to every organization. That is why we offer various forms of collaborations and subscriptions that are appropriate to the size of the organization.
For small companies, appointing an external confidential advisor initially costs nothing. Only when a report comes in and we assist the reporter will we charge you the agreed hourly rate. The introduction and the presentation are free of charge. In this way, an external confidential adviser is also available to small entrepreneurs and you do not run a financial risk.
For organizations that are somewhat larger, we also offer the option of taking out a confidential work subscription. There are a number of advantages to a subscription.
-
Fixed external confidential advisor
-
Screening of the current policy regarding inappropriate behaviour
-
Screening and appropriate advice regarding integrity
-
Fixed number of hours per year for confidential work
-
Annual reporting and early identification of reporting trends
-
Interactive workshop “desired behaviour” for employees
